Orders and Payments
If you're interested in attending one of our offerings, please register using any one of the following means:
- Through the WEB via our course schedule (Request Training Info Form) or shopping cart tool (for E-Learning & Remote Labs); you may pay either by credit card or request alternative payment methods (pro forma invoice…).
- By email – send us an email specifying the desired course and date to email@example.com.
Please register at least 15 working days prior to the course start date. All successful registrations are confirmed by email the same or the next business day. All confirmed registrations are subject to cancellation policy, please see below.
Request a Quote
Should you need an on-site course or a series of specialized courses, please describe your requirements and we'll get in touch with you to work out the details. We can also help you in designing a customized training solution targeted at your particular environment and technology mix - tell us what your needs are and we'll work together with you to develop an optimum solution. If you need additional information, please review the description of our educational services.
Confirmed registrants may cancel their attendance at a specific course up to 15 working days in advance of the scheduled course date without penalty. Cancellations made within 6 to 15 working days before the scheduled course start date will be liable for 30% of the course fee. Cancellations made within 5 working days of the start of the registered course or in the case of a "no-show", will be liable for the full cost of the course. All cancellations must be confirmed in writing with the Enrolment Coordinator. Enrolment Coordinator contact information is stated in the course confirmation email message. This contact must be used for all correspondence relating to the cancellation. Attendee substitutions are allowed only prior to the course beginning. NIL reserves the right to cancel courses at any time, without responsibility for any cost or subsequent damage to the registrants, or their agents. Whenever possible NIL will give two weeks notice for course cancellations. In the case of courses cancelled by NIL, prepaid course fee is refundable in full.
For payments based on pro-forma invoice the payment should be done to the bank account indicated on the pro forma invoice. The payment should be received by NIL prior to the course beginning. Checks and credit cards are also accepted. Major credit cards may be accepted in payment for listed services of NIL. Currently we accept American Express, Visa, MasterCard and Diner's Club credit cards. If you wish to use a credit card, please provide us with your credit card number and expiration date when you initiate the transaction with NIL, that is, when you place an order, enroll in a class, etc. You will receive an invoice-like document to provide the details of the charge and confirm that we have charged it to your credit card.
Your credit card statement should show the "invoice number" as well as a brief description and a phone number you may call if you have any questions about the charge.
Please submit any complaints about our service to our complaints management team [firstname.lastname@example.org] within 8 working days after the completion of the course. Exceeding of this term will nullify all claims made against us. A complaint does not postpone payment obligations. For all further information concerning billing and issuing of invoices, please send an e-mail to: email@example.com.