Orders and Payments

Registration Process

If you’re interested in attending one of our offerings, please register through the WEB via our course pages (click the Book now button) or send us your inquiry via the Contact us form.

Please register at least 15 working days prior to the course start date. All successful registrations are confirmed by email the same day or the next business day. All confirmed registrations are subject to cancellation policy; please see below.

Request a Quote

Should you need an on-site course or a series of specialized courses, please describe your requirements, and we’ll contact you to work out the details. We can also design a customized training solution for your environment and technology mix. Let us know your needs, and we’ll work together to develop an optimal solution. If you need additional information, please review the description of our educational services.

Course Cancellation

Confirmed registrants may cancel their attendance at a specific course up to 11 working days before the scheduled date without penalty.

Cancellations made within 10 working days before the scheduled course start date will be liable for 100% of the course fee.

All cancellations must be confirmed in writing with the Enrolment Coordinator. Enrolment Coordinator contact information is stated in the course confirmation email message. This contact must be used for all correspondence relating to the cancellation.

Attendee substitutions are allowed only 1 working day prior to the course beginning and by notifying the Enrolment Coordinator.

Cancellation and/or “no-show” due to unforeseen issues such as illness, work engagements, travel issues and similar are not considered a higher force of nature and therefore cancellations and/or failure to attend due to such reasons is not considered penalty free, due to unavoidable costs that occur.

NIL reserves the right to cancel courses at any time, without responsibility for any cost or subsequent damage to the registrants, or their agents.

Whenever possible NIL will give two weeks’ notice for course cancellations. In the case of courses cancelled by NIL, prepaid course fee is refundable in full.

Payment

For payments based on pro forma invoice, the payment should be made to the bank account indicated on the pro forma invoice. The payment should be received by NIL prior to the course beginning.

Payment with a credit card is not possible.

For all further information concerning billing and issuing of invoices, please fill out the Contact form.

Complaints

Please submit any complaints about our service to our complaints management team by filling out the Contact form within 8 working days after the completion of the course. Exceeding this term will nullify all claims made against us. A complaint does not postpone payment obligations.

FAQ

The training schedule can be accessed here.

Unless stated otherwise, the training delivery language is English.

If you are interested in attending one of our offerings, please register through our course schedule (fill out the “Book the course” form) or send us your inquiry through the Request training Information form.

Please register at least 15 working days before the course start date. All successful registrations are confirmed by email latest by the next business day. All confirmed registrations are subject to cancellation policy. Please see the question: Can I get a refund if I cancel my enrollment?

For payments based on pro-forma invoice, the payment should be done to the bank account indicated on the pro forma invoice. The payment should be received by NIL prior to the course beginning.

Payment with a credit card is not possible.

For all further information concerning billing and issuing of invoices, please fill out the contact form.

Confirmed registrants may cancel their attendance at a specific course up to 11 working days in advance of the scheduled course date without penalty.

Cancellations made within 10 working days before the scheduled course start date will be liable for 100% of the course fee.

All cancellations must be confirmed in writing with the Enrolment Coordinator. Enrolment Coordinator contact information is stated in the course confirmation email message. This contact must be used for all correspondence relating to the cancellation.

Attendee substitutions are allowed only 1 working day prior to the course beginning and by notifying the Enrolment Coordinator.

Cancellation and/or “no-show” because of unforeseen issues, such as illness, work engagements, travel issues, and similar, are not considered a higher force of nature, and therefore cancellations and/or failure to attend because of such reasons are not considered penalty free due to unavoidable costs that occur.

NIL reserves the right to cancel courses at any time without responsibility for any cost or subsequent damage to the registrants or their agents. Whenever possible, NIL will give two weeks’ notice for course cancellations. In the case of courses cancelled by NIL, prepaid course fee is refundable in full.

Attendee substitutions are allowed only in written form and latest 1 working day prior to the course beginning.