(CLFNDU) Understanding Cisco Collaboration Foundations
Gain expertise in Cisco Unified Communications with CLFNDU training. Easily manage devices, users, and SIP gateways. Start your journey now!
Duration
5 days
Version
2.0
CE Credits
21
The Cisco Continuing Education Program enables you to renew your certifications while exploring new learning paths and enhancing your skillset. It's a convenient way to stay certified without retaking exams. Click here to learn more.
CLCs
44
Cisco Learning Credits (CLCs) are prepaid training vouchers that can be used as investment into your knowledge. You can attend NIL Learning’s trainings and pay with CLCs. Click here to learn more.
By default, our instructors deliver the courses remotely in real time in English. On-premise delivery and other languages available on request.
Dates and Prices
| Date | Language | Location | Price Select currency |
|
|---|---|---|---|---|
|
05.01.2026 - 09.01.2026 |
English |
Online, GMT+1 |
2880 € 2910 $ 2510 £ |
Book now |
| All prices exclude VAT. |
All prices exclude VAT.
Cisco Learning Credits (CLCs) are prepaid training vouchers that can be used as investment into your knowledge. You can attend NIL Learning’s trainings and pay with CLCs. Click to learn more.
Course Overview
The Understanding Cisco Collaboration Foundations (CLFNDU) training gives you the skills and knowledge needed to administer and support a simple, single-site Cisco Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities. This training does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several Cisco Certified Network Professional (CCNP) and other professional-level collaboration trainings and exams. This training also earns you 21 Continuing Education (CE) credits toward recertification
This course will help you:
- Administer a single-site Cisco Unified Communications Manager, handling daily tasks such as add, moves, changes and deletions of phones, video endpoints, and users
- Configure Jabber devices and implement common endpoint features including call park, shared lines, pickup groups, and phone button templates
- Introduce you to the SIP protocol, how calls are connected, and how media codes are determined
- Introduce you to the capabilities and basic configuration of an SIP gateway for PSTN access
- Introduce you to the dial plan elements used to route calls, and the class-of-service capabilities to control who can route calls where
- Administer Cisco Unity Connection handling daily tasks such as add, moves, and changes and deletions of voicemail boxes and users
- Administer maintenance tasks and use the troubleshooting tools available on Cisco Unified Communications Manager and Cisco Real-time Monitoring Tool
- Earn 21 CE credits toward recertification
Welcome to Your Path to Mastery!
Hey! Ready to learn and grow? I'm here to help you every step of the way!
Welcome aboard! This course is tailored to empower you with the knowledge and skills you need. We'll make learning engaging and fun, turning your challenges into achievements. Let's get started on your amazing journey!
Robert Lesar
Lead Instructor
Objectives
Gain expert IT skills with NIL Learning: Benefit from our blend of theory and practical experience. Enhance your growth with insights into current and future tech trends. Choose us for cutting-edge Cisco training and more, taught by field-proven experts to maximize your training investment.
- Describe benefits of using Cisco collaboration solution, collaboration deployment models, and components of collaboration solution in on-premises, cloud, and hybrid deployments
- Explore different codecs used in voice and video calls and explain how SIP signaling is used to set up and teardown calls
- Identify Cisco Unified Communications Manager User Types and use Active Directory to manage Users in Cisco Unified Communications Manager
- Identify the appropriate Cisco Unified IP Phone software solution for registration, recognize different Cisco Unified IP Phone models and their supported software, and identify various models of Webex video endpoints
- Provide an understanding of Cisco Unified Communications Manager, including its deployment models, cluster architecture, network requirements, collaboration services, administration tools, and redundancy strategies to design, implement, and maintain robust collaboration networks
- Examine the lifecycle of Cisco collaboration endpoints
- Understand the dial plans and call routing in Cisco Unified Communications Manager including the key components, digit manipulation techniques, translation patterns, and practical skills to create and configure a basic dial plan
- Configure a class of service elements in the Cisco Unified Communications Manager
- Provide an overview of the reporting and maintenance tools available for managing and monitoring Cisco Unified Communications systems
- Analyze media resources within Cisco Unified Communications systems, including conferencing solutions, transcoders, media termination points, and music on hold, to optimize their configuration and usage
- Describe the differences between a rendezvous, Meet-Me and ad hoc conference, describe how to create a SIP Trunk for Cisco Meeting Server in Cisco Unified Communications Manager, and how to set up media resources to support ad hoc and Meet-Me conferences
- Analyze the deployment, integration, and use cases of Cisco Instant Messaging and Presence Service alongside Cisco Unified Communications Manager to optimize communication through scalable, redundant, and secure solutions
- Evaluate the features, deployment options, and integration of Cisco Jabber with Cisco Unified Communications Manager to optimize communication workflows, enhance team collaboration, and provide a smooth transition to modern communication solutions
- Analyze Cisco Unity Connection components, architecture, and call handlers, focusing on the system’s deployment, configuration, and user management to optimize communication workflows and enhance user experience
- Describe the Cisco Edge Services Components
- Analyze the architecture and configuration of Cisco Expressway Zones, as well as the role of Search Rules, security certificates, and encryption strategies to enable efficient and secure voice, video, and collaboration services between internal and external networks
- Analyze the architecture and configuration of Cisco Unified Border Element, including its key features for signaling and media interworking, security demarcation, toll-fraud prevention, and call admission control to enable secure, cost-effective voice and video connectivity across disparate VoIP networks
- Describe how to access the Control Hub and navigate the menus to setup a Webex collaboration solution
- Introduce User administration in Control Hub
- Explore the registration process to Control Hub
- Examine Webex Calling options using the Control Hub
- Explore admin-configurable features and user configurable features in Webex calling
- Describe Reporting and Maintenance
- Provide a technical understanding of Cisco Webex cloud and hybrid media resources, including voicemail management, Edge Audio, and Video Mesh
- Describe Cisco Webex Hybrid Cloud Connected Unified Communications
- Describe Webex Hybrid Services
Who should enroll?
- Students preparing to take the CCNP Collaboration certification
- Network administrators
- Network engineers
- Systems engineers
Course benefits:
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Learn from the best in Cisco technologies
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Course Outline
- Collaboration Technology and Benefits
- Codecs and Call Signaling
- User Management in Cisco Unified Communications Manager
- Endpoints and Phones
- Initial Parameters Administration for Cisco Unified Communications Manager
- Registration Process to Cisco Unified Communications Manager
- Basic Dial Plan
- Class of Service
- Reporting and Maintenance
- Media Resources
- Cisco Meeting Server Integration with Cisco Unified Communications Manager
- Cisco Instant Messaging and Presence Service
- Soft Client Registration to Cisco Unified Communication Manager
- Cisco Unity Connection
- Edge Services
- Cisco Expressway Series
- Cisco Unified Border Element
- Control Hub
- User Management in Control Hub
- Registration Process to Control Hub
- Webex Calling Options
- Webex Calling Features
- Cloud Management and Troubleshooting
- Cloud and Hybrid Media Resources
- Cisco Webex Hybrid Cloud Connected Unified Communications
- Cisco Webex Hybrid Services
Lab Outline
- Create a Local User Account and Configure LDAP
- Configure Cisco Unified Communication Manager Initial Parameters
- Configure Cisco Unified Communications Manager Core System Settings
- Deploy an IP Phone Through Manual Registration
- Create a Basic Dial Plan
- Explore Partitions and CSSs
- Use Reporting and Maintenance Tools
- Register Cisco Meeting Server to Cisco Unified Communications Manager
- Register Cisco Jabber Client to Cisco Unified Communications Manager
- Configure the Integration Between Cisco Unity Connection and Cisco Unified Communications Manager
- Manage Cisco Unity Connection Users
- Explore the Configuration of Traversal Zones in Cisco Expressway
- Explore the Cisco Unified Border Element Interoperability between VoIP Networks
- Explore the Configuration of Webex Control Hub
- Add Users to Webex Control Hub
- Configure Webex Calling Using Cisco Calling Plans
- Configure Webex Calling Features in Control Hub
Prerequisite Knowledge
There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:
- Internet web browser usability knowledge and general computer usage
- Knowledge of Cisco Internetwork Operating System (Cisco IOS) command line
Associated Certifications
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Fruitful training thanks to instructor
Our instructor transferred the required knowledge about the course topic very well. He tried to engage us with the training. It was a very fruitful training thanks to him.
The course exceeded my expectations
The course exceeded my expectations, the content and the flow were very clear and easy to follow.
Extra mile and engaged instructor
Instructor was very engaged and went the extra mile to answer questions on subjects that we were more interested in.
Instructor kept a good level of energy in the room
Instructor was pleasant and kept a good level of energy in the room. Through the course of the training and in discussions after, none of my colleagues indicated boredom or dissatisfaction during parts that were essentially the review.
A fan and believer in Cisco products again
I am a fan and believer in Cisco products again after this training!