(CCER) Reporting Cisco Contact Center Enterprise

Discover the power of Cisco CCER training. Gain skills to consolidate data and generate insightful reports, improving your customer service experiences.

Duration

2 days

Version

1.0

CE Credits

12

The Cisco Continuing Education Program enables you to renew your certifications while exploring new learning paths and enhancing your skillset. It's a convenient way to stay certified without retaking exams. Click here to learn more.

CLCs

18

Cisco Learning Credits (CLCs) are prepaid training vouchers that can be used as investment into your knowledge. You can attend NIL Learning’s trainings and pay with CLCs. Click here to learn more.

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By default, our instructors deliver the courses remotely in real time in English. On-premise delivery and other languages available on request.

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Course Overview

The Reporting Cisco Contact Center Enterprise (CCER) is an instructor-led or virtual instructor-led course, which provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources.

The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

This course will help you:

  • Consolidate disparate data into manageable, comprehensive reports
  • Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

Welcome to Your Path to Mastery!

Hey! Ready to learn and grow? I'm here to help you every step of the way!

Welcome aboard! This course is tailored to empower you with the knowledge and skills you need. We'll make learning engaging and fun, turning your challenges into achievements. Let's get started on your amazing journey!

Robert Lesar

Lead Instructor

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Dates and Prices

This course currently does not have any scheduled dates. Contact us for more information.
Price of the course: 1990 €
Contact us
This course currently does not have any scheduled dates. Contact us for more information.
Price of the course: 1990 €
Contact us
What are CLCs (Cisco Learning Credits)?

Cisco Learning Credits (CLCs) are prepaid training vouchers that can be used as investment into your knowledge. You can attend NIL Learning’s trainings and pay with CLCs. Click to learn more.

Didn’t find what you were looking for?

If you’re interested in training for teams, specific language or on-premise delivery, don’t hesitate to contact us. We will try to accommodate all your expectations to get you the best training experience.

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Objectives

Gain expert IT skills with NIL Learning: Benefit from our blend of theory and practical experience. Enhance your growth with insights into current and future tech trends. Choose us for cutting-edge Cisco training and more, taught by field-proven experts to maximize your training investment.

  • Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
  • Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
  • Discuss the functional attributes of the Cisco Unified Intelligence Center
  • Customize Cisco Unified Intelligence Center Reports and Views

Who should enroll?

This course is designed for:

  • Administrators
  • Business liaisons
  • Deployment engineers
  • Managers overseeing CCE deployments

Course benefits:

Get expert knowledge

Our learning programs are designed and led by expert IT engineers, consultants, and instructors. We constantly implement participants’ feedback to improve courses.

Our experiences build your competencies

With 30+ years of experience, we’ve been on the market as long as Cisco. Our understanding of IT systems and industry job demands gives us the insight to guide you toward becoming a world-class expert yourself.

Rise above the industry average

Cisco courses are intended not only for passing the certification exam but also for developing your skills and rising above the industry average. Our instructors provide guidance and references that allow you to grow into a confident and competent professional.

Retain the knowledge longer

Our in-depth, non-interrupted learning program ensures you understand the bigger picture and retain the knowledge long term. It also reduces the risk of information loss and confusion.

Learn from the best in Cisco technologies

Our IT consultants-turned-instructors have years of experience and dedicate time to listening and interacting with participants within the course content. Their hands-on project involvement brings practical expertise to our learning programs.

Have peace of mind

We deliver on our promise and schedule. Rest assured, our instructors will give you knowledge, information, hints, and practical experiences around specific topics. Based on a global survey conducted by Cisco, NIL Learning instructors enjoy an average score of 4.78 out of 5.

Be ahead of the curve

As Cisco Platinum Learning Partner and technical community member, we create learning content for major technological vendors. NIL Learning is among the first to offer high-quality learning and training courses in Cisco Technologies.

Get more from a training

Our instructors deliver the courses with practical and useful examples from real-life situations. All NIL Learning instructors are field-proven experts – each both an active engineer and instructor.

Courses delivered by experts for experts in the making.

Among the first to offer training on newly arrived Cisco technologies

Part of Conscia, leading European IT solutions and services provider

A tech powerhouse with 30+ years of training & field experience

Industry-acclaimed, broadly expertised, and technically proficient

Connecting you with future trusted industry advisors

Course Outline

  • Cisco Unified Intelligence Center Foundations
  • - Cisco Unified Intelligence Center - Basics
  • - Cisco Unified Intelligence Center - Deployment Models
  • Cisco Unified Intelligence Center Administration and Operations Console
  • - Operations Console (OAMP) Console Introduction
  • - Admin User Management
  • Cisco Unified Intelligence Center Attributes
  • - Stock Reporting
  • - Dashboard Features
  • Cisco Unified Intelligence Center Custom Reports and Views
  • - Creating Views
  • - Building Report Definitions

Lab Outline

  • Exploring Cisco Unified Intelligence Center (CUIC) OAMP
  • Working with Stock Reports
  • Working with Dashboards
  • Value Lists and Collections
  • Exploring Supervisor Defaults
  • Using Groups
  • Editing Report Views Pt 1 of 2
  • Editing Report Views Pt 2 of 2
  • Report Definitions and Drilldowns
  • Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
  • Value Lists and Drilldowns

Prerequisite Knowledge

To fully benefit from this course, you should have the following knowledge:

  • Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
  • Understanding of Cisco Packaged Contact Center Enterprise components and call flows
  • Experience administering Cisco Packaged Contact Center Enterprise

Looking for something different?

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Course Instructors

Knowledge is your greatest power. And it resides in the people that lead our courses.

Why NIL?

Global Leading Provider of Cisco Courses

30+ years of experience

Since 1992, NIL has been at the forefront of advanced contributors to strategic partner Cisco technologies, learning curriculum and value-added solutions deployed to clients around the globe.

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FAQ

A remote lab is a virtual environment that provides access to Cisco equipment and software for hands-on practice. It allows learners to simulate real-world scenarios and apply what they have learned in a controlled setting, all from a remote location.

Labs work by providing a set of tasks or exercises that learners must complete using the remote lab environment. These tasks are designed to reinforce theoretical knowledge through practical application, often using real or simulated Cisco hardware and software configurations.

Access to labs is provided to learners by an instructor at the beginning of the training.

Access to the remote lab is limited to the duration of the course.

Accessing a remote lab requires a stable internet connection and a compatible web browser. Some labs may also require specific software or plugins to be installed on your computer. Detailed system requirements are provided in advance.

Not every course includes a remote lab. Whether a course includes a remote lab depends on the course’s objectives and structure. Courses focused on practical skills or technical certifications are more likely to include remote labs. Each training has lab exercises listed in its description.

To access the Course Book or Student Guide, you must have an active Cisco.com ID (CCO ID). Access details are provided a few days before the start date of the training and on the first day of the training by the instructor (in case an email from Cisco is missed).

Access to the Course Book (Student Guide) is related to the learners’s CCO ID and is valid for the life of a specific course.

Reach out to our team!

For any additional information, team training or language options, write to our team! We’re eager to help you meet your learning goals.

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