(CCEA) Administering Cisco Contact Center Enterprise

One of best instructors

One of the best instructors with unlimited knowledge of topic. Literally there were nothing he didn’t know and even took his private time to give an additional materials and explain further into details if needed.

Easy to grasp

The topic was easy to grasp thanks to the trainer’s clear and effective way of explaining.

It was a pleasure learning

It was a pleasure learning. Instructor was incredibly professional and consistently kept us engaged throughout the course. He was always willing to help with our questions and genuinely cared about making sure we understood the content.

Real world examples

Instructor used real world examples and did not just rely on the slides. He took the time to ensure that I was keeping up and if I had any questions.

Clear and simplified

Really good instructor. Made it clear and simplified while explaining complicated topics.

Excellent explanations, very engaging

Excellent explanations, very engaging, lots of practical examples.

Good and insightful explanations, and great instructor who can respond to questions.

The instructor showed a strong grasp of the subject, providing accurate and relevant information.

Instructor support and willingness to answer questions were excellent. The detailed explanations helped clarify complex topics, and I felt encouraged to engage more with the material.

Instructor was very good with real world experience in implementation and providing examples. He was enthusiastic which kept us engaged in conversation.

A meticulous instructor with an amazing skill set to keep the class engaged, introducing each topic, methodically, at an optimum pace, accommodating the diverse knowledge levels of the trainees. He was outstanding!!!

Tremendous knowledge

One of the best instructors, with tremendous knowledge, exceptional teaching skills and a remarkable ability to make complex topics easy to understand.

Instructor was very interactive and was able to explain the topics in a very simple way.

The teaching method was extremely good and interactive to ensure entire classmate to understand the concept.

Deep technical knowledge and patience

In addition to the deep technical knowledge, instructor demonstrated patience and a willingness to answer questions, ensuring that each of us felt confident in the practical application of what we learned. Training was truly a valuable experience thanks to thhe expertise and dedication.

The instructor had an excellent way of simplifying complex concepts and making them understandable for everyone. 

The instructor was extremely professional and clear in the explanations.

Very helpful and patient even with people that were a bit less technically advanced.

Instructor was professional, good at attracting attention and conveying information, cooperative.

Instructor showed great expertise in the subject and provided real-world examples that made complex topics easier to understand.

Very knowledgeable and friendly.

Willing to answer all questions and explain topics from a practical point of view.

Instructor was very clear to understand and kept everyone engaged.

Instructor has deep experience in the topics.

He teaches topics very clearly and understandably, provides daily use-cases to improve the understanding.

Great tutor. He knows the material well, keept the class interesting and encouraged everyone to participate.

Instructor was very good and helpful

The instructor was very good and helpful to understand the subject.

It was a beautiful experience, and exciting too, I have learnt many things that I wasn’t aware of in before; it was the best training that contained all the information he needed.

One of best courses

One of my best courses due to the trainer keeping my interest all the time.

The instructor explained the topics very well and, thanks to many examples, in an understandable way.

I really enjoyed the course and was able to learn a lot of new things.

He had the ability to break down complex concepts and explain them in a way that’s easy to understand.

The instructor is great

The instructor is great! Very friendly, accommodating and he knows the course.

ENCOR – Great instructor

One of the best instructors I’ve had the pleasure to listen to.

CCNA – I understand Cisco configuration better now

It has really helped me to understand Cisco configuration better – routers and switches.

CCNA – Skilled and pleasant instructor

I am satisfied with the training and the instructor, who is skilled and has a pleasant personality.

DCNXA – Looking into all our questions

Very interested to apply the solution to our needs. If the information was not available for the moment, he really did a good job looking into it and gathering it after understanding the needs that were presented.

DCNXA – Excellent and engaging

Excellent and engaging instructor.

DCNXA – Expert in his domain

Engaging. Fun. Expert in his domain.

DCNXA – Engaging and clear explanations

Knowledgeable. Clear explanations. Engaging. Highly recommended.

DCNXA – Took time to explain in the clearest way possible

Very nice person, tool a lot of time to teach us in the clearest way possible, had a lot of examples, and took time out of his free time to stay with us and seek the answers to our questions. He stayed open to questions all the time, and he accepted questions with pleasure, was always in a good mood and spoke with great enthusiasm and cheerfulness, really a very good instructor and a good person. Thank you.

SFWIPF – Open for different views

Very helpful. Open for different views, lead the class conversation smoothly.

SFWIPF – Knowledge and support

Excellent knowledge and support!

SFWIPF – Answered all questions

Very good. He answered all our questions.

SFWIPF – Easy to follow

Excellent instructor, easy to follow!

DEVASC – Knowledgeable instructor

The instructor was very good in explaining and also very knowledgeable about the topics.

DEVASC – Practical experiences

The instructor helped with his practical experiences, describing real-life problems and solutions.

SDAFND – Amazing and one-of-a-kind explanation

The instructor’s presentation and the way he explained the material are amazing and one of a kind.

SDAFND – Exceptionally engaging instructor

Our instructor was exceptionally engaging, fostering a dynamic learning environment. He patiently addressed all our questions, making the learning experience both enjoyable and informative, while he leadership during lab work significantly improved our experiment results, showcasing his dedication to our success. I am grateful for such an outstanding instructor who has enhanced our understanding and passion for the subject.

CLCOR – The instructor was friendly and helpful

He was friendly and helpful, also open to questions at all time.

CLCOR – Clear explanation

Clear explanation.

CLCOR – Good explanation and examples

The instructor explained on the whiteboard with schematics and block diagram in a very good manner and examples.

DCACIA – Very dynamic teaching style

Detailed whiteboarding, Q&A, technical clarifications, comparison to our existing technologies, branch out sessions, and discussions.

DCACIA – Supportive and engaging instructor

The instructor was very supportive for the questions raised and also kept the class engaged.

DCACIA – Amazing instructor

The instructor is amazing, he tried his best to explain everything.

ENARSI – Professional and reliable

Very professional and reliable.

ENARSI – Pedagogical instructor

The instructor was pedagogical and presented the course content very effectively, also he guided us well through the labs.

ENARSI – Detailed schedule helped a lot

All sessions are well-structured by the instructor. We enjoyed the session, and all the explanations given by the instructor are very clear. The detailed schedule at each training day shared by the instructor helped a lot.

SPCOR – The instructor was very helpful

The instructor was happy to answer queries asked by attendees in a way that was helpful.

SPCOR – Kept us engaged

He was using the engagement tools in Webex trainings and answered our questions promptly.

SPCOR – Energetic instructor

The instructor was energetic throughout and kept us engaged.

SPCOR – Real-life scenarios

The instructor provided real-life scenarios to help applying theory to practice, and additionally provided extra resources to learn more about the topics we discussed.

SPCOR – The instructor provided additional context

The instructor was really good and provided additional context to the labs. It’s clear that the instructor has a lot of experience on the topics discussed.

DCCOR – Gained lots of knowledge

Many thanks to the instructor for his support during the course, we gained lots of knowledge from his teaching and experience.

DCCOR – Great instructor

Great instructor, answered all questions.

DCCOR – The instructor was very supportive

Very supportive and keen to make sure that trainees were engaged.

Excellent knowledge about the subject and technology. Perfect instructor.

Instructor was a very good lecturer. He explained every little thing in detail and in a very simple way, so that all students could understand.

ENSDWI – Good explanation

Perfect with a good explanation and a vision of content and fundamentals of SD-WAN.

DCACI – The instructor gave us real-life examples

The instructor is great. Explained on whiteboard and gave us real-life examples.

DCACI – Answered all questions thoroughly

Very friendly in nature and answered all questions thoroughly.

DCACI – Great grip on subject

Instructor is really nice with a great grip on the subject. Really appreciate the hard work he put in the training and immediate responses.

SISE – Very professional

Very professional attitude.

SISE – Answered all questions

Great explanations, answered all questions, always available to discuss and assist while practicing labs.

SISE – Examples of scenarios

Detailed explanations with examples of scenarios, which was helpful for understanding the topic.

ENCOR – My knowledge was expanded

He really expanded my knowledge. Thank you.

ENCOR – Really good explanation

The instructor made the material understandable by explaining it very well.

CCNA – The instructor included the spanning tree

Spanning tree is part of the self-study, but should be included in classroom training. Our instructor did it and it was very useful.

CCNA – Gave loads of examples from his own experience

Gave a lot of examples from his own experience on how to apply certain concepts and suggested solutions for our questions/issues.

CCNA – Discussion of specific topics

The instructor kept the conversation going in addition to presenting the course, which allowed for the discussion of specific questions about our own workplace setup.

CCNA – The instructor provided detailed explanations

Asking questions, explaining the theory, following and checking the progress in labs. The Instructor provided detailed explanation for our questions and provided the solutions,

CCNA – Great instructor

The instructor was great at explaining and breaking down difficult topics, made sure everyone was following, answered questions, etc.

Best instructor in my life

This is the best instructor which I had in my life.

Gave us the best information needed

Very educated person. Gave us the best information needed and answered our questions. Taught us the basics and extra information needed to deal with the devices and configuration.

Able to explain to individuals with varying levels of knowledge

The instructor was able to explain topics to a class with a varying level of experience in Cisco Networking.

Instructor very good at teaching

The instructor is nice and very good at teaching.

The instructor’s knowledge base is mind-blowing

Ayman is a very good instructor. The way in which he is teaching is amazing, also his knowledge base is mind-blowing.

Instructor is a perfect fit

The instructor is a perfect fit for this job.

Instructor can clear your doubts

It was a very good experience. Instructor (Mr. Ayman) can clear your doubts in a very easy way that gives you more information. Very much recommended for upcoming training sessions.

Efficiently answered questions

Delivery was clear and questions were answered efficiently.

Extremely good instructor and course

Instructor (Ayman) and course materials were extremely good.

Amazing explanation

The way in which the trainer explained was amazing .

Good way of explaining and delivering information

Deep understanding of the subject and a good way of explaining and delivering the information.

Helped improve my knowledge in CCNA

This training was very informative and helped improve my knowledge in CCNA.

One of the best instructors

The instructor is one of the best I’ve had the opportunity to train with. He is excellent.

Highly knowledgeable in theory and technical application

The instructor (Mr. Ayman) is highly knowledgeable in theory and technical application related to a real-life scenario.

Instructor is always engaged with all trainees

I am extremely satisfied with the instructor (Ayman). He is always engaged with all the trainees and there are no boring moments for all the topics that are covered.

The course was great but the instructor made it greater

The instructor (Ayman) might’ve been the best thing to happen to this course. The course was great but the instructor made it greater, he kept us engaged, he was flexible with explaining, and he answered every possible question.

Experienced and certified instructor

To get knowledge from an experienced and certified instructor always takes your knowledge to the next level. The instructor is very good, has good knowledge, interactive, and high teaching skills.

Treasure trove of knowledge

To be honest, the instructor (Alexander) is brilliant, he provided a treasure trove of knowledge about this technology, and he answered all our questions in detail, which has resulted in me feeling much more confident in my skills and knowledge. I look forward to any future opportunities to learn from him.

The overall training experience was fantastic

Thank you for your expertise and enthusiasm, which made the entire experience incredibly engaging and informative. I particularly appreciated the way you explained the features of DNAC. The overall training experience was fantastic.

Very insightful knowledge and explanations

The material (of the training) is well structured in a way that difficult topics are simplified and easy to understand. Instructor was excellent, it makes a difference when the trainer is highly experienced and has a lot of practical examples to reference, which enhances the learning. A big thanks to instructor on this training, his knowledge and explanations were very insightful.

Clear and understandable

The instructor is knowledgeable about the subject and can answer questions clearly, which allows the student to constantly focus on the subject. He was an educator whose language was clear and understandable.

Always kept us engaged

He was the best trainer I’ve encountered so far. He answered all my questions in detail. He never allowed our attention to wander. He always kept us engaged in the lesson. Throughout the training, he acted patiently and respectfully.

Tremendous technical expertise

Notwithstanding working in the network industry for 14 years, I still encounter people who surprise me. He is one of those individuals who is adorable, both in terms of personality and humanity, as well as his tremendous technical expertise and teaching ability. Thanks to his exceptional teaching skills, you can learn network topics with him much more easily.

Best instructor I’ve seen in a long time

He was the best instructor I’ve seen in a long time.

The best technical training I have participated in

I can say it was the best technical training I have participated in so far. The instructor explained the topic perfectly, down to the finest detail. The training always progressed interactively.

Trainer has good teaching techniques

The trainer is so talented on how to convey the information in the courses. He  speaks English clearly and has good teaching techniques.

Instructors have extensive experience and deep knowledge

I am very likely to recommend Cisco Authorized Training to others. The training is delivered by certified instructors who have extensive experience and deep knowledge of Cisco technologies.

The instructor is very good at presentations

The instructor is very good at presentations. He taught complicated topics in a very simple manner, with examples.

Instructor is a really knowledgeable guy

Instructor is a really knowledgeable guy and he has cleared all the confusion which we had about the topic and configuration. He has explained the topics very nicely, which makes it so much easier for us to understand them.

Instructor effectively shared his knowledge

The instructor promptly addressed all the questions and effectively shared his knowledge.

The skills of the trainer are priceless

It was a good training session. Very friendly and helpful, professional trainer. The skills of the trainer are priceless.

The instructor was very well prepared

The instructor was very well prepared, had a lot of practical experience of real-world use of the technology. There were also just 2 of us (trainees) there, which made it easier to address our concerns.

Highly recommend the instructor

They were amazing and fruitful days. I highly commend the instructor on how he executed the training for the participants to understand.

Fruitful training thanks to instructor

Our instructor transferred the required knowledge about the course topic very well. He tried to engage us with the training. It was a very fruitful training thanks to him.

Exceptional trainer

Exceptional trainer, behavior-wise trainer was so cooperative, in depth, trying to make the concepts clear, which is amazing.

The way of delivering the entire course was excellent

Instructor is very good with knowledge and information, and the way of delivering the entire course was excellent.

Instructor very knowledgeable and clear in his approach

The instructor was very knowledgeable and clear in his approach. Explained everything very nicely. Highly recommend him.

Amazing course content

Amazing course content with a great instructor.

Educational and competent instructor

The instructor gives the impression of deep knowledge within ACI. Whatever question given to him, he answered with ease. Educational and competent.

Well versed instructor

Top marks for the instructor, well versed and quite knowledgeable in his subject.

Highly knowledgeable and well experienced SME

Highly knowledgeable and well experienced subject matter expert. Has a good knack of how to explain and keep the students alive through lively interactions.

Trainer is well experienced

The trainer is well experienced and has great knowledge of the subject being taught.

The course exceeded my expectations

The course exceeded my expectations, the content and the flow were very clear and easy to follow.

Deep expertise in subject matter

The instructor was extremely well prepared and effective in delivering the training. They demonstrated deep expertise in the subject matter and did an exceptional job of explaining complex concepts in a clear and engaging manner. The instructor’s teaching style enhanced my learning experience and helped reinforce the key takeaways.

Relevant topics covered

The course content was excellent – it met all of my expectations and business needs. The material was structured in a logical flow, making it easy to follow and digest. The topics covered were relevant, interesting, and provided valuable insights which I can apply on the job.

Directly applicable skills

I am extremely satisfied with all aspects of the program, from the relevant and well-organized content, to the knowledgeable and engaging instructor. The skills and knowledge I gained will be directly applicable to my work as a network engineer, helping me better understand and position Cisco products for my organization.

Simple methods for complex content

Very good and smart instructor, he helped us understand the whole course with easy methods and terminology.

Perfect material explanation

Very good lecture by the instructor, he has a lot of knowledge, he answered all our questions, and he explained the material perfectly.

Extra mile and engaged instructor

Instructor was very engaged and went the extra mile to answer questions on subjects that we were more interested in.

Instructor made course very lively

If it was not for this particular instructor, the training might have been boring. He made it very lively and interesting and explained core and difficult concepts like a breeze. I would love to do more Cisco trainings with this particular instructor.

Excellent class management skills

The trainer was knowledgeable about the subject. It was one of the best trainings I have ever received. His class management skills were excellent.

Explained real-world scenarios

Robert has explained real-world scenarios, with examples of how to implement solutions with our customers (service providers).

Instructor answered all my questions

He (Robert) is the best instructor that I have ever seen. He helped me and also answered all my questions.

Patient and motivated instructor

The instructor was very motivated and very patient to tons of questions and has the ability to simplify topics.

Great instructor

Vedran is a great instructor! I enjoyed the course and understood the material very well! I recommend Vedran!

Instructor helped me understand the course

The instructor is professional and helped me understand the course and labs that I do .

Instructor conveys the reality of his experiences

Instructor is a capable and highly qualified trainer who shares his experience with you and conveys the reality of his experiences. I am grateful to have attended the training with him and I hope to work with him in the future.

Useful information

It was a good course and useful information to look forward to in networks.

Clear delivery of content

Instrcuctor was great. Knowledgeable and clear delivery of the content, Very patient and informative.

Instructor is very knowledgeable

Instructor (Robert) is very knowledgeable, and I appreciated his teaching skills.

Very informative

It was very informative and I enjoyed learning what was taught. The instructor was very easy to follow, and was very engaging with us, which made the class more enjoyable.

The instructor was well prepared with excellent delivery

The instructor was well prepared with excellent delivery, The instructor was excellent throughout. He was well prepared and clearly knows his subject well.

Excellent instructor. Well organized. Presentation was clear and informative. Information provided was well thought out. I was very impressed with the instructor.

Feels like we’re on-site

Professional and it feels like we’re on-site… good sessions.

Very satisfied with the instructor

Very satisfied with the instructor. There was not a single question he could not answer immediately.

Emphasizing the pros of the product

The trainer was really good. No-nonsense, funny, realistic, and not talking about how good Cisco is and how bad the competitors are. Really emphasizing the pros of the product instead of the cons of the competitors.

Instructor provided real-world applications

Instructor was very clear in everything he presented and provided real-world applications and actual incidents revolving around the course topic. I would take another course with NIL Learning if given the opportunity.

Instructor kept a good level of energy in the room

Instructor was pleasant and kept a good level of energy in the room. Through the course of the training and in discussions after, none of my colleagues indicated boredom or dissatisfaction during parts that were essentially the review.

Instructor did a great job of delivering the content to a room of vastly different skill levels to where there was something for everyone.