Master Cisco CCE Solutions with the Unified Contact Center Enterprise Specialist Certification
The Cisco Unified Contact Center Enterprise (CCE) Specialist certification validates the skills needed to manage enterprise-level contact centers using Cisco’s CCE solutions. This certification is ideal for support engineers tasked with designing, deploying, configuring, and troubleshooting CCE environments to ensure maximum performance and minimal downtime. Key exam topics include Cisco Unified CCE architecture and components, deployment models, integration with third-party solutions, scripting, call routing, troubleshooting techniques, and system reporting. By earning this certification, professionals gain the expertise to enhance operational efficiency, reduce downtime, and optimize contact center performance. This credential equips you to address complex challenges in CCE environments, positioning you as a vital asset in your organization’s contact center strategy.
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Recommended training | Exams |
---|---|
(CCEF) Understanding Cisco Contact Center Enterprise Foundations | Exams: 500-442 CCEA |
(CCEA) Administering Cisco Contact Center Enterprise | Exams: 500-442 CCEA |
Prerequisites
There are no formal prerequisites, but it’s recommended to have experience with Cisco CCE solutions, networking basics, contact center technologies, and practical skills in configuring and troubleshooting CCE components.
Required Exam
Core Exam:
500-442 CCEA
Recertification
Your certification is valid for three years. You can renew with Continuing Education credits or retake exams before they expire.
Specialist recertification
Exam only (Choose one option):
- Pass any one professional-level concentration exam
- Pass one technology core exam
- Pass any one expert-level written exam
- Pass any one expert-level lab or practical exam
Combining exams with Continuing Education (CE) credits:
- Earn 40 CE credits