Sharpen your CCE skills for the 500-442 exam! Cover CCE Overview, basic calls, agent settings, configuration, advanced features, and reporting with ease.
Achieve success in the 500-442 CCEA exam with expert preparation. Cover Contact Center fundamentals, CCE architecture, and call flow in detail. Learn to configure basic and advanced settings, deploy ICM scripts, and utilize CUIC for reporting. Gain the knowledge and confidence to pass the exam with ease.
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Recommended training
| Recommended training | Exams |
|---|---|
| (CCEF) Understanding Cisco Contact Center Enterprise Foundations | Exams: 500-442 CCEA |
| (CCEA) Administering Cisco Contact Center Enterprise | Exams: 500-442 CCEA |
Recommended knowledge
For the 500-442 CCEA exam, it is recommended to understand Contact Center basics, including CCE components, call flow, access tools, ICM scripting, precision routing, VXML applications, RONA support, advanced CCE features, and CUIC reporting.
The complete overview of Cisco Certifications can be found here.
Recertification
Professional recertification
Exam only (choose one option):
- Pass one technology core exam
- Pass any two separate professional concentration exams
- Pass any one expert-level written exam
- Pass any one expert-level lab or practical exam
Combining exams with Continuing Education (CE) credits (choose one option):
- Earn 80 CE credits
- Earn 40 CE credits AND pass any one professional-level concentration exam