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820-605 CSM

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Become a Cisco Customer Success Manager with the 820-605 exam: learn to develop solutions, address adoption barriers, analyze usage data, and drive renewals and sales throughout the lifecycle.

Prepare for the 820-605 CSM exam and boost your skills in crafting solutions, overcoming adoption challenges, and analyzing customer data. Gain knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.

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Recommended knowledge

To succeed in the 820-605 CSM exam, you should be skilled in developing and integrating solutions, identifying and addressing adoption barriers, implementing adoption frameworks, interpreting customer usage data, and leading efforts to drive renewals and new sales opportunities throughout the customer lifecycle.

The complete overview of Cisco Certifications can be found here.

Recertification

Professional recertification

Exam only (choose one option):

  • Pass one technology core exam
  • Pass any two separate professional concentration exams
  • Pass any one expert-level written exam
  • Pass any one expert-level lab or practical exam

Combining exams with Continuing Education (CE) credits (choose one option):

  • Earn 80 CE credits
  • Earn 40 CE credits AND pass any one professional-level concentration exam