Overview

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime.

The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

Prerequisites

No Prerequisites

Required Exams

• 500-440 UCCED
• 500-450 UCCEIS

Associated courses

• Administering Cisco Unified Contact Center Enterprise, Part 1 (AUCCE1)
• Administering Cisco Unified Contact Center Enterprise, Part 2 (AUCCE2)
• Deploying Cisco Unified Contact Center Enterprise (DUCCE)