Overview

Enterprise-level contact centers utilizing the Cisco Unified Contact Center Enterprise (CCE) solution require highly skilled support engineers to design, deploy, configure, and troubleshoot for maximum performance and minimal downtime.

The Cisco Unified Contact Center Enterprise Specialist certification ensures that you have the expertise needed to enable optimal solution performance.

Prerequisites

No Prerequisites

Required Exams

• 500-442 CCEA
• 500-443 CCEAAR

Associated courses

• Administering Advanced Cisco Contact Center Enterprise (CCEAA)
• Administering Cisco Contact Center Enterprise (CCEA)
• Reporting Cisco Contact Center Enterprise (CCER)
• Understanding Cisco Contact Center Enterprise Foundations (CCEF)