Implementing Cisco Collaboration Applications (CLICA)
Description
Duration: 5 days
Version: 1.1
Continuing Education credits: 40 points
Schedule of CLC-eligible Courses: here
The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices.
This course will help you:
Version: 1.1
Continuing Education credits: 40 points
Schedule of CLC-eligible Courses: here
The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices.
This course will help you:
- Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
- Prepare for the 300-810 CLICA exam
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Objectives
After taking this course, you should be able to:
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
- Configure and troubleshoot Chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
- Configure call recording and monitoring
Outline
Course Outline:
- Module 1: Cisco Unity Connection Integration
- Module 2: Cisco Unity Connection Call Handlers
- Module 3: Cisco Unity Connection Troubleshooting
- Module 4: SSO for Cisco Unified Communications Applications
- Module 5: Cisco IM and Presence and Cloud Messaging
- Module 6: Cisco IM and Presence and Jabber Customization
- Module 7: Cisco IM and Presence Compliance Message Archiving
- Module 8: Webex App Troubleshooting
- Module 9: Cisco Unified Attendant Console
- Module 10: Call Recording and Monitoring
- Lab outline:
- Discovery 1: Integrate and Set Up Cisco Unity Connection
- Discovery 2: Configure Cisco Unity Connection Call Handlers
- Discovery 3: Implement Toll Fraud Prevention
- Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers
- Discovery 5: Troubleshoot Cisco Unity Connection
- Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability
- Discovery 7: Implement Cisco Jabber
- Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence
- Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
- Discovery 10: Enable Message Archiving and Chat Rooms
- Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
- Discovery 12: Integrate Cisco Unified Attendant Console Advanced
- Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution
- Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring
Prerequisite Knowledge
Before taking this course, you should have the following knowledge and skills:
Who should enroll:
- Basic understanding of networking technologies
- Basic understanding of voice and video
- Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.
Who should enroll:
- Collaboration engineers
- Collaboration administrators