Description

Duration: 5 days
Version: 1.1
Continuing Education credits: 40 points
Schedule of CLC-eligible Courses: here

The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices.

This course will help you:
  • Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
  • Prepare for the 300-810 CLICA exam

Objectives

After taking this course, you should be able to:
  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot Chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

Outline

Course Outline:
  • Module 1: Cisco Unity Connection Integration
  • Module 2: Cisco Unity Connection Call Handlers
  • Module 3: Cisco Unity Connection Troubleshooting
  • Module 4: SSO for Cisco Unified Communications Applications
  • Module 5: Cisco IM and Presence and Cloud Messaging
  • Module 6: Cisco IM and Presence and Jabber Customization
  • Module 7: Cisco IM and Presence Compliance Message Archiving
  • Module 8: Webex App Troubleshooting
  • Module 9: Cisco Unified Attendant Console
  • Module 10: Call Recording and Monitoring
  • Lab outline:
  • Discovery 1: Integrate and Set Up Cisco Unity Connection
  • Discovery 2: Configure Cisco Unity Connection Call Handlers
  • Discovery 3: Implement Toll Fraud Prevention
  • Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers
  • Discovery 5: Troubleshoot Cisco Unity Connection
  • Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Discovery 7: Implement Cisco Jabber
  • Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Discovery 10: Enable Message Archiving and Chat Rooms
  • Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • Discovery 12: Integrate Cisco Unified Attendant Console Advanced
  • Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution
  • Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring

Prerequisite Knowledge

Before taking this course, you should have the following knowledge and skills:
  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.

Who should enroll:
  • Collaboration engineers
  • Collaboration administrators

Associated certifications