(CLICA) Implementing Cisco Collaboration Applications
Step up your collaboration game with Cisco CLICA training. Configure SSO, troubleshoot Unity solutions, and prepare for 300-810 exam. Take the next step now!
Duration
5 days
Version
1.2
CE Credits
40
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CLCs
43
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By default, our instructors deliver the courses remotely in real time in English. On-premise delivery and other languages available on request.
Course Overview
The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients. Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices.
This course will help you:
- Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
- Prepare for the 300-810 CLICA exam
Welcome to Your Path to Mastery!
Hey! Ready to learn and grow? I'm here to help you every step of the way!
Welcome aboard! This course is tailored to empower you with the knowledge and skills you need. We'll make learning engaging and fun, turning your challenges into achievements. Let's get started on your amazing journey!
Robert Lesar
Lead Instructor
Dates and Prices
Objectives
Gain expert IT skills with NIL Learning: Benefit from our blend of theory and practical experience. Enhance your growth with insights into current and future tech trends. Choose us for cutting-edge Cisco training and more, taught by field-proven experts to maximize your training investment.
- Configure Cisco Unity Connection integration
- Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
- Configure and troubleshoot Cisco Unity Express
- Describe SSO for Cisco Unified Communications applications
- Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
- Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
- Configure and troubleshoot Chat rooms and message archiving
- Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
- Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
- Configure call recording and monitoring
Who should enroll?
- Collaboration engineers
- Collaboration administrators
Course benefits:
Get expert knowledge
Our learning programs are designed and led by expert IT engineers, consultants, and instructors. We constantly implement participants’ feedback to improve courses.
Our experiences build your competencies
With 30+ years of experience, we’ve been on the market as long as Cisco. Our understanding of IT systems and industry job demands gives us the insight to guide you toward becoming a world-class expert yourself.
Rise above the industry average
Cisco courses are intended not only for passing the certification exam but also for developing your skills and rising above the industry average. Our instructors provide guidance and references that allow you to grow into a confident and competent professional.
Retain the knowledge longer
Our in-depth, non-interrupted learning program ensures you understand the bigger picture and retain the knowledge long term. It also reduces the risk of information loss and confusion.
Learn from the best in Cisco technologies
Our IT consultants-turned-instructors have years of experience and dedicate time to listening and interacting with participants within the course content. Their hands-on project involvement brings practical expertise to our learning programs.
Have peace of mind
We deliver on our promise and schedule. Rest assured, our instructors will give you knowledge, information, hints, and practical experiences around specific topics. Based on a global survey conducted by Cisco, NIL Learning instructors enjoy an average score of 4.78 out of 5.
Be ahead of the curve
As Cisco Platinum Learning Partner and technical community member, we create learning content for major technological vendors. NIL Learning is among the first to offer high-quality learning and training courses in Cisco Technologies.
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Our instructors deliver the courses with practical and useful examples from real-life situations. All NIL Learning instructors are field-proven experts – each both an active engineer and instructor.
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Course Outline
- Module 1: Cisco Unity Connection Integration
- Module 2: Cisco Unity Connection Call Handlers
- Module 3: Cisco Unity Connection Troubleshooting
- Module 4: SSO for Cisco Unified Communications Applications
- Module 5: Cisco IM and Presence and Cloud Messaging
- Module 6: Cisco IM and Presence and Jabber Customization
- Module 7: Cisco IM and Presence Compliance Message Archiving
- Module 8: Webex App Troubleshooting
- Module 9: Cisco Unified Attendant Console
- Module 10: Call Recording and Monitoring
Lab Outline
- Discovery 1: Integrate and Set Up Cisco Unity Connection
- Discovery 2: Configure Cisco Unity Connection Call Handlers
- Discovery 3: Implement Toll Fraud Prevention
- Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers
- Discovery 5: Troubleshoot Cisco Unity Connection
- Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability
- Discovery 7: Implement Cisco Jabber
- Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence
- Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
- Discovery 10: Enable Message Archiving and Chat Rooms
- Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
- Discovery 12: Integrate Cisco Unified Attendant Console Advanced
- Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution
- Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring
Prerequisite Knowledge
Before taking this course, you should have:
- Basic understanding of networking technologies
- Basic understanding of voice and video
- Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.
Associated certifications
- CCNP Collaboration
Why NIL?
Global Leading Provider of Cisco Courses
30+ years of experience
Since 1992, NIL has been at the forefront of advanced contributors to strategic partner Cisco technologies, learning curriculum and value-added solutions deployed to clients around the globe.
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