(CLACCM) Implementing Cisco Advanced Call Control and Mobility Services

Master advanced call control and mobility services with CLACCM training. Explore Cisco Unified Communications Manager features. Join us now!

Duration

5 days

Version

1.1

CE Credits

40

The Cisco Continuing Education Program enables you to renew your certifications while exploring new learning paths and enhancing your skillset. It's a convenient way to stay certified without retaking exams. Click here to learn more.

CLCs

43

Cisco Learning Credits (CLCs) are prepaid training vouchers that can be used as investment into your knowledge. You can attend NIL Learning’s trainings and pay with CLCs. Click here to learn more.

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By default, our instructors deliver the courses remotely in real time in English. On-premise delivery and other languages available on request.

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Course Overview

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) training provides you with knowledge about advanced call control and mobility services, focusing on Cisco Unified Communications Manager features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, SIP URI call routing, Call Admission Control, Cisco Unified Communications Manager Express and SRST gateway technologies, Cisco Unified Border Element Call deployments, signaling and media protocols, and features such as call coverage and time of day routing.

This training prepares you for the 300-815 CLACCM exam. If passed, you earn the Cisco Collaboration Specialist – Collaboration Call Control and Mobility Implementation certification and you satisfy the concentration exam requirement for the Cisco Certified Network Professional (CCNP) Collaboration certification.

This training will help you:

  • Gain the skills to deploy advanced call control and mobility services in Cisco Unified Communications Manager, CME and SRST, Cisco Unified Communications Manager Express and advanced SRST gateway technologies, and Cisco Unified Border Element.
  • Earn 40 Continuing Education credits toward recertification

Welcome to Your Path to Mastery!

Hey! Ready to learn and grow? I'm here to help you every step of the way!

Welcome aboard! This course is tailored to empower you with the knowledge and skills you need. We'll make learning engaging and fun, turning your challenges into achievements. Let's get started on your amazing journey!

Robert Lesar

Lead Instructor

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Dates and Prices

Date Language Location Price|

26.05.2025 - 30.05.2025

English

Online, GMT+2

2880 €

2910 $

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20.10.2025 - 24.10.2025

English

Online, GMT+2

2880 €

2910 $

Book now
All prices exclude VAT.

Language: English

Location: Online

Price:  2880 € 2910 $

Book now

Language: English

Location: Online

Price:  2880 € 2910 $

Book now

All prices exclude VAT.

What are CLCs (Cisco Learning Credits)?

Cisco Learning Credits (CLCs) are prepaid training vouchers that can be used as investment into your knowledge. You can attend NIL Learning’s trainings and pay with CLCs. Click to learn more.

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If you’re interested in training for teams, specific language or on-premise delivery, don’t hesitate to contact us. We will try to accommodate all your expectations to get you the best training experience.

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Objectives

Gain expert IT skills with NIL Learning: Benefit from our blend of theory and practical experience. Enhance your growth with insights into current and future tech trends. Choose us for cutting-edge Cisco training and more, taught by field-proven experts to maximize your training investment.

  • Analyze and troubleshoot SIP and media protocol
  • Understand call recording options and implement time-of-day routing, call park, call pickup, and Meet-Me conferences in Cisco Unified Communications Manager
  • Describe call recording options in Cisco Unified Communications Manager
  • Describe how to implement call coverage in Cisco Unified Communications Manager
  • Describe how to configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Describe how to configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
  • Describe how to implement Cisco Unified Communications Manager Express for SIP phones
  • Describe how to implement globalized call routing within and between Cisco Unified Communications Manager clusters
  • Describe how to implement advanced and enhanced SRST in Cisco Unified Communications Manager and Cisco IOS gateways
  • Describe how to implement CAC and AAR in Cisco Unified Communications Manager
  • Describe how to implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
  • Describe how to troubleshoot multisite Cisco Unified Communications Manager deployments
  • Describe how to implement ILS between Cisco Unified Communications Manager clusters and enable GDPR
  • Configure and troubleshoot Cisco Unified Border Element

Who should enroll?

This course is designed for:

  • Collaboration Engineers
  • Collaboration Administrators

Course benefits:

Get expert knowledge

Our learning programs are designed and led by expert IT engineers, consultants, and instructors. We constantly implement participants’ feedback to improve courses.

Our experiences build your competencies

With 30+ years of experience, we’ve been on the market as long as Cisco. Our understanding of IT systems and industry job demands gives us the insight to guide you toward becoming a world-class expert yourself.

Rise above the industry average

Cisco courses are intended not only for passing the certification exam but also for developing your skills and rising above the industry average. Our instructors provide guidance and references that allow you to grow into a confident and competent professional.

Retain the knowledge longer

Our in-depth, non-interrupted learning program ensures you understand the bigger picture and retain the knowledge long term. It also reduces the risk of information loss and confusion.

Learn from the best in Cisco technologies

Our IT consultants-turned-instructors have years of experience and dedicate time to listening and interacting with participants within the course content. Their hands-on project involvement brings practical expertise to our learning programs.

Have peace of mind

We deliver on our promise and schedule. Rest assured, our instructors will give you knowledge, information, hints, and practical experiences around specific topics. Based on a global survey conducted by Cisco, NIL Learning instructors enjoy an average score of 4.78 out of 5.

Be ahead of the curve

As Cisco Platinum Learning Partner and technical community member, we create learning content for major technological vendors. NIL Learning is among the first to offer high-quality learning and training courses in Cisco Technologies.

Get more from a training

Our instructors deliver the courses with practical and useful examples from real-life situations. All NIL Learning instructors are field-proven experts – each both an active engineer and instructor.

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Course Outline

  • This course contains the following components:
  • Signaling and Media Protocols
  • Cisco Unified Communications Manager Supplemental Services
  • Call Coverage in Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Extension Mobility
  • Cisco Unified Communications Manager Unified Mobility
  • Cisco Unified Communications Manager Express
  • Globalized Call Routing
  • Advanced Remote Site Survivability
  • Call Admission Control in Cisco Unified Communications Manager
  • URI Calling in Cisco Unified Communications Manager
  • Multisite Cisco Unified Communications Manager Deployments
  • Global Dial Plan Replication
  • Cisco Unified Border Element

Lab Outline

  • Analyze SIP, H.323, and Media Protocols
  • Troubleshoot SIP and Media Protocols
  • Implement Cisco Unified Communications Manager Supplemental Services
  • Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
  • Configure Cisco Unified Communications Manager Extension Mobility
  • Troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Configure Cisco Unified Mobility
  • Troubleshoot Cisco Unified Mobility
  • Implement Endpoints in Cisco Unified Communications Manager Express
  • Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
  • Implement Calling Privileges in Cisco Unified Communications Manager Express
  • Implement Globalized Call Routing
  • Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
  • Implement Advanced Survivable Remote Site Telephony
  • Implement CAC
  • Implement a URI-Based Dial Plan for Multisite Deployments
  • Troubleshoot Globalized Call Routing
  • Troubleshoot Call Admission Control
  • Implement Global Dial Plan Replication
  • Implement Cisco Unified Border Element
  • Troubleshoot Cisco Unified Border Element

Prerequisite Knowledge

The knowledge and skills you are expected to have before attending this course can be found in the following Cisco Learning Offerings:

Associated certifications

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Course Instructors

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Why NIL?

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30+ years of experience

Since 1992, NIL has been at the forefront of advanced contributors to strategic partner Cisco technologies, learning curriculum and value-added solutions deployed to clients around the globe.

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FAQ

A remote lab is a virtual environment that provides access to Cisco equipment and software for hands-on practice. It allows learners to simulate real-world scenarios and apply what they have learned in a controlled setting, all from a remote location.

Labs work by providing a set of tasks or exercises that learners must complete using the remote lab environment. These tasks are designed to reinforce theoretical knowledge through practical application, often using real or simulated Cisco hardware and software configurations.

Access to labs is provided to learners by an instructor at the beginning of the training.

Access to the remote lab is limited to the duration of the course.

Accessing a remote lab requires a stable internet connection and a compatible web browser. Some labs may also require specific software or plugins to be installed on your computer. Detailed system requirements are provided in advance.

Not every course includes a remote lab. Whether a course includes a remote lab depends on the course’s objectives and structure. Courses focused on practical skills or technical certifications are more likely to include remote labs. Each training has lab exercises listed in its description.

To access the Course Book or Student Guide, you must have an active Cisco.com ID (CCO ID). Access details are provided a few days before the start date of the training and on the first day of the training by the instructor (in case an email from Cisco is missed).

Access to the Course Book (Student Guide) is related to the learners’s CCO ID and is valid for the life of a specific course.

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