Customer success is changing the way companies do business. Businesses’ and customers can be connected in real time, all the time. Businesses’ can deliver connected services that enable a host of new high-value experiences for their customers that translate to new sources of revenue.

With this transition, job roles are changing and individuals will be required to enhance their current skill set. The Customer Success portfolio will prepare candidates with the skills to become a trusted advisor and advocate, leading customers through business discussions and recommending solutions necessary to achieve the desired business outcomes.