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Cisco Customer Success Manager

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Become a Cisco Customer Success Manager and Lead Your Customers to Success

The Cisco Customer Success Manager (CSM) certification validates your skills in enhancing customer relationships and driving impactful business outcomes. As a CSM, you will become your customer’s trusted advisor, helping them achieve their goals while proving your ability to develop and integrate solutions that deliver immediate value. You will learn to identify and overcome adoption barriers, implement effective adoption frameworks, and interpret customer usage data to drive success. This certification also equips you to lead customers through renewals and uncover new sales opportunities throughout the entire customer lifecycle. Elevate your career, showcase your expertise, and make a meaningful impact on your customers’ success.

NIL Learning Services

Please keep in mind that NIL Learning Ltd. is not an Exam Center and as such does not provide the service of taking exams. At NIL Learning Ltd. we offer learning services that can help you gain the knowledge to prepare for an exam and more importantly, empower you with professional competences. For scheduling exams please contact a certified Pearson VUE test center.

Prerequisites

There are no formal prerequisites, however, familiarity with customer success principles and Cisco solutions is recommended to help you succeed.

Required Exam

Core Exam:
820-605 DTCSM

Recertification

Cisco Renewals Manager certification is valid for three years and cannot be renewed with CE credits. You can renew it by retaking the exam before it expires.