The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 is 2-day instructor-led or virtual instructor-led course focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. The CCET class will help you learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCE and anticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues.

More information about the CCET course

Feel free to contact us for more information or if you have any questions about the new Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 training.