The Troubleshooting Cisco Wireless Enterprise Networks (WITSHOOT) v1.1 is a 3-day instructor-led course that introduces learners to the information to troubleshoot Cisco wireless networks. The course provides guidelines for troubleshooting Wi-Fi architectures of Cisco wireless components.
The course provides learners with hands-on labs to reinforce concepts. Concepts taught include troubleshooting Cisco AireOS Release 8.0, Cisco Prime Infrastructure Release 2.2, and Cisco Identity Services Engine (ISE) Release 1.3 features.

This course is part of the Cisco Certified Network Professional Wireless (CCNP Wireless) certification track.


Upon completing this course, the learner will be able to meet these overall objectives:
  • Identify common troubleshooting approaches
  • Identify and describe wireless infrastructure issues
  • Identify core wireless infrastructure issues
  • Identify wireless security issues


The course contains these components:
  • Identify Common Troubleshooting Approaches
    • Describing Network Troubleshooting Methodology
    • Describing Network Troubleshooting Tools and Resources
    • Discovery Lab: Setting Up and Analyzing Packet Captures
    • Discovery Lab: Analyzing Switch Packet Capture of AP Joining a WLC
    • Discovery Lab: Viewing CleanAir Reports from Cisco Prime Infrastructure
  • Identify Core Wireless Infrastructure Issues
    • Troubleshooting Wireless-Related Wired Infrastructure Issues
    • Challenge Lab: Troubleshooting Client DHCP Issues
    • Troubleshooting AP-to-Controller Issues
    • Challenge Lab: Troubleshooting AP Discovery and Join Failures
    • Troubleshooting Cisco FlexConnect
  • Identify Wireless Infrastructure Issues
    • Troubleshooting Client Connectivity Issues
    • Discovery Lab: Check Client Speed/Throughput
    • Troubleshooting Client Performance Issues
  • Identify Wireless Security Issues
    • Troubleshooting Client Authentication Issues
    • Challenge Lab: Verifying Client Authentication Issues Using Prime Troubleshooting Tools
    • Discovery Lab: Using Debug to Troubleshoot a Client with 802.1x Authentication
    • Troubleshooting Guest Access Issues
    • Challenge Lab: Troubleshooting Guest Network Issues
    • Troubleshooting Issues with RF-Related Security Threats
    • Challenge Lab: Spectrum Analysis Using Metageek Chanalyzer
    • Discovery Lab: Identifying Rogue APs and Clients Using WLCs and Prime Infrastructure

Prerequisite Knowledge

The knowledge and skills that a learner should possess before attending this course are as follows:

Associated certifications