The Implementing Cisco IP Telephony & Video, Part 1 (CIPTV1) v1.0 is a 5-day instructor-led course that introduces the learners to the implementation of a Cisco Collaboration solution at a single-site environment. This course focuses primarily on Cisco Unified Communications Manager Version 10.x, which is the call-routing and signaling component for the Cisco Collaboration solution.
Lab exercises included in the course help learners to perform post-installation tasks, configure Cisco Unified Communications Manager, implement MGCP, H.323, and SIP trunks, as well as build dial plans to place single site on-cluster and off-cluster calling for voice and video. Learners will also implement media resources, audio and video conferencing, and describe QoS.

CIPTV1 is one of the recommended courses for the Cisco Certified Network Professional (CCNP) Collaboration career certification.


Upon completing this course, the learner will be able to meet these overall objectives:
  • Describe the role of Cisco Unified Communications Manager in a Cisco Collaboration Solution, including its functions, architecture, deployment, and redundancy options, as well as how to deploy endpoints, users, and Cisco IP Phone Services
  • Describe the functions and the purpose of a dial plan and explains how to implement on-cluster calling
  • Describe how to configure MGCP, H.323, and SIP gateways
  • Describe the types of media resources that Cisco Unified Communications Manager supports, how to configure Cisco Unified Communications Manager server software-based media resources, and how to implement Cisco hardware-based media resources
  • Describe how to implement audio and video conferencing devices that can be used with Cisco Unified Communications Manager, built-in Cisco Unified Communications Manager software audio bridge, Cisco IOS-based audio and video conference bridges, and Cisco TelePresence conferencing products including Cisco TelePresence MSE 8000, Cisco TelePresence Server, Cisco TelePresence MCU, and Cisco TelePresence Conductor
  • Provide an introduction to QoS with emphasis on the QoS components, often referred to as the QoS toolkit, that are used to provide services for various business applications


The course contains these components:
  • Cisco Unified Communications Manager Introduction
    • Describing the Role of Cisco Unified Communications Manager, Its Architecture, and Its Deployment and Redundancy Options
    • Performing Initial Cisco Unified Communications Manager Configuration
    • Hardware Lab: Configuring Cisco Unified Communications Manager Initial Settings
    • Deploying Endpoints and User
    • Hardware Lab: Deploying Endpoints and Users
    • Deploying IP Phone Services
  • Dial Plan Introduction and Implementation of Single-Site On-Cluster Calling
    • Describing Dial Plan Components
    • Implementing Endpoint Addressing and Call Routing
    • Hardware Lab: Implementing Endpoint Addressing and Call Routing
    • Implementing Calling Privileges
    • Hardware Lab: Implementing Calling Privileges
    • Implementing Call Coverage in Cisco Unified Communications Manager
    • Hardware Lab: Implementing Call Coverage
  • Implementation of Single-Site Off-Cluster Calling
    • Analyzing Single-Site Off-Cluster Calling Requirements
    • Implementing PSTN Access Using MGCP Gateways
    • Hardware Lab: Implementing PSTN Calling Using MGCP Gateways
    • Describing Cisco IOS H.323 and SIP Gateways
    • Implementing PSTN Access Using H.323 Gateways
    • Hardware Lab: Implementing PSTN Calling Using H.323 Gateways
    • Describing the Cisco Unified Border Element
    • Using the Cisco Unified Border Element to Access the PSTN via a SIP Trunk
    • Hardware Lab: Implementing PSTN Calling Using SIP Trunks Through Cisco Unified Border Element
    • Using Cisco Unified Border Element for URI Dialing
    • Hardware Lab: Using Cisco Unified Border Element for URI Dialing
    • Describing Dial Plan Interworking
  • Media Resources
    • Describing Media Resources in Cisco Unified Communications Manager
    • Implementing Annunciators and MOH
    • Hardware Lab: Implementing Annunciators and MOH
    • Implementing MTPs
  • Audio and Video Conferencing
    • Describing Conferencing Devices and Their Functions
    • Implementing Conference Bridges
    • Hardware Lab: Implementing Conference Bridges
    • Describing Cisco TelePresence MSE 8000
    • Implementing Cisco TelePresence Server
    • Implementing Cisco TelePresence Conductor
    • Hardware Lab: Implementing Cisco TelePresence Conductor
  • Quality of Service
    • Analyzing Quality of Service Requirements
    • Describing QoS Components and their Functions
    • Implementing Marking
    • Implementing Policing and Shaping

Prerequisite Knowledge

The knowledge and skills that a learner should possess before attending this course are as follows:

Associated certifications