The Implementing Cisco Collaboration Applications (CAPPS) v1.0 is a 5-day instructor-led course that introduces the learners to the implementation of Cisco Collaboration applications including Cisco Jabber, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express and Cisco TelePresence Management Suite.

This course is based on Cisco Unified Communications Manager software version 10.6.

CAPPS is one of the recommended courses for the Cisco Certified Network Professional (CCNP) Collaboration career certification.

This course outline will be updated further once the CAPPS course has been fully released by Cisco.


Upon completing this course, the learner will be able to meet these overall objectives:
  • Describe how Cisco Unity Connection is virtualised, designed, and deployed in single and multi-site deployments
  • Integrate Cisco Unity Connection with the call processing system using SCCP and SIP
  • Manage the end users and feature access in Cisco Unity Connection
  • Set up Cisco Unity Connection and import users from an LDAP server and from Cisco Unified Communications Manager
  • Implement call management and call routing including the dial plan and call handlers
  • Explain unified messaging single inbox and how Microsoft Exchange is integrated
  • Describe how voice messaging systems can be monitored and how to troubleshoot Cisco Unity Connection issues
  • Describe how to enable voice messaging in remote branches during WAN outages in centralized deployments


The course contains these components:
  • Cisco Unity Connection
    • Designing and Deploying Cisco Unity Connection
    • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
    • Configuring Cisco Unity Connection Users, Templates, and Class of Service
    • Configuring the Cisco Unity Connection System
    • Implementing Cisco Unity Connection Dial Plan and Call Management
    • Configuring Unified Messaging
    • Troubleshooting Cisco Unity Connection
    • Deploying Voice Mail Redundancy in Branch Offices
  • Cisco Unity Express
    • Designing and Deploying Cisco Unity Express
    • Integrating Cisco Unity Express with Cisco Unified Communications Manager Express
    • Configuring Cisco Unity Express User Accounts and Features
    • Understanding Cisco Unity Express AutoAttendant
    • Troubleshooting Cisco Unity Express
  • Cisco Unified IM and Presence Implementation
    • Designing and Deploying Cisco Unified IM and Presence
    • Describing Cisco Unified Communications IM and Presence Components and Communication Flows
    • Integrating Cisco Unified Communications IM and Presence
    • Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber
    • Configuring Cisco Jabber Mobile and Integrating Directory Servers
    • Configuring Cisco Unified Communications IM and Presence Compliance and Message Archiving
    • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components
  • Video Provisioning and Integration in a Unified Communications Deployment
    • Deploying Cisco Collaboration Systems Applications with Cisco Prime Collaboration
    • Describing Video Infrastructure
    • Describing Cisco TMS

Prerequisite Knowledge

The knowledge and skills that a learner should possess before attending this course are as follows:
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
  • Prior attendance at the Implementing Cisco Collaboration Devices (CICD) or the Introducing Cisco Voice and Unified Communications Administration (ICOMM) courses is highly recommended
  • Prior attendance at the Implementing Cisco Unified Communications Manager, Part 1 (CIPT1) or the Implementing Cisco IP Telephony and Video Part 1 (CIPTV1) courses is highly recommended

Associated certifications