The Hosted Collaboration Service Foundation (HCSF) v1.0 is a 2-day virtual instructor-led course that introduces learners to the entire Cisco Hosted Collaboration Service (HCS) environment and the roles of the data center, aggregation, fulfillment, and application architecture. The course is designed to provide learners with an in-depth introduction to Cisco HCS, its features, capabilities and components.
This course can be taken either as a single course or in preparation for intermediate level courses.


Upon completing this course, the learner will be able to meet these overall objectives:
  • The overall Cisco HCS capabilities and deployment modules
  • The Cisco HCS aggregation layer function and components for both local and central breakout
  • The service fulfillment layer function and components including Hosted Collaboration Mediation Fulfillment and Cisco Unified Communications Domain Manager
  • Endpoint and conferencing options available to Cisco HCS customers including on premise and cloud-based Collaboration Meeting Rooms (CMRs)
  • The role of Cisco Prime Collaboration Assurance and Hosted Collaboration Mediation Fulfillment in monitoring and reporting on a Cisco HCS environment


The course contains these components:
  • HCS Solution Overview
  • Lab: HCS Deployment Models
  • Lab: Documentation
  • HCS Aggregation Layer
  • Lab: Aggregation Deployment Models
  • HCS Service Fulfillment Layer
  • Lab: End-User Experience
  • HCS Conferencing
  • Lab: Collaboration Meeting Rooms
  • Lab: Collaboration Customer Scenarios
  • Lab: HCMF reporting
  • HCS Assurance and Reporting
  • Lab: Cisco Prime Collaboration Assurance Monitoring

Prerequisite Knowledge

The knowledge and skills that a learner should possess before attending this course are as follows:
  • Knowledge of Cisco Unified Communications Manager functionality
  • Knowledge that can be gained by attending Configuring the Cisco Nexus Data Center (CCNDC) course