The HCS Intermediate—Customer On-Boarding (HCSI-COB) v1.0 is a 4-day instructor-led course that introduces the learners to the on-boarding Cisco Hosted Collaboration Solution (HCS) customers in Cisco Unified Communications Domain Manager (UCDM) 10.1.2 environment.


Upon completing this course, the learner will be able to meet these overall objectives:
  • Describe the high level on boarding process for HCS customers
  • Describe the relationships among Cisco UCDM, Hosted Collaboration Mediation Fulfillment (HCM-F), and applications in an HCS deployment
  • Describe the high-level licensing model for HCS deployments
  • Describe the hierarchy structure used by UCDM to partition and provision customers
  • Describe and demonstrate how to add and synchronize the HCM-F from UCDM
  • Describe and demonstrate how to create and manage the Provider on UCDM
  • Describe and demonstrate how to create and manage a reseller and customer on the UC devices
  • Describe the provisioning of dedicated and multitenanted UCM, IM&P, and Cisco Unity applications as well as provisioning Cisco WebEx cloud services
  • Describe and demonstrate how to create a network device list in UCDM
  • Describe how internal calls are routed and the types of dial plans preconfigured in UCDM
  • Describe how external calls are classified and normalized before class of service (CoS) is applied
  • Describe how CoS mechanisms are applied
  • Describe how calls are routed
  • Describe and configure numbering plans
  • Describe and configure voice mail services
  • Describe and configure entitlement for a specific customer requirement
  • Add users and manage subscriber services, lines and devices
  • Access and operate the self-service portal
  • Describe the relationship between a user and a role, and the component parts of a role including access control profiles, menu layouts, landing pages, themes, HCS components, hierarchy types, and role type
  • Describe how to customize access control profiles, menu layouts, landing pages and themes
  • Explain the types of users in UCDM
  • Describe the options for creating users in UCDM
  • Describe the options for authenticating users in UCDM
  • Describe how single sign on (SSO) works and how it is configured in UCDM
  • Bulk load data from HCS Intelligent Loader (HIL)
  • Describe how to bulk load data directly in UCDM
  • Delete hierarchy and describe the consequences of a cascade delete on an HCS implementation


The course contains these components:
  • HCS Architecture and Models
  • Cisco UCDM Initial Configuration
  • Lab: Preparing Cisco UCM
  • Lab: HCM-F and Provider Configuration
  • Lab: Resellers and Customers
  • Provisioning UC Devices
  • Lab: Devices
  • Dial Plans
  • Lab: Customer and Site Dial Plans
  • Subscriber Management
  • Lab: Class of Service
  • Lab: Call Routing
  • Lab: Number Assignment
  • Lab: Voice Mail
  • Lab: Entitlement
  • Lab: Subscriber Management
  • Customization
  • Lab: Customization
  • User Management
  • Lab: LDAP
  • Bulk Loading and Deleting
  • Lab: Bulk Upload
  • Lab: Cascade Delete
  • Lab: Case Study

Prerequisite Knowledge

The knowledge and skills that a learner should possess before attending this course are as follows:
  • Knowledge that can be gained by attending the Cisco Unified Communications Manager Foundation (UCMF) course
  • Knowledge that can be gained by attending the Implementing Cisco Unified Communications Manager, Parts 1 and 2 (CIPT1 and CIPT2) courses
  • Knowledge that can be gained by attending the Configuring the Cisco Nexus Data Center (CCNDC) course