HCS Intermediate—Customer On-Boarding (HCSI-COB)
Description
The HCS Intermediate—Customer On-Boarding (HCSI-COB) v1.0 is a 4-day instructor-led course that introduces the learners to the on-boarding Cisco Hosted Collaboration Solution (HCS) customers in Cisco Unified Communications Domain Manager (UCDM) 10.1.2 environment.
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Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the high level on boarding process for HCS customers
- Describe the relationships among Cisco UCDM, Hosted Collaboration Mediation Fulfillment (HCM-F), and applications in an HCS deployment
- Describe the high-level licensing model for HCS deployments
- Describe the hierarchy structure used by UCDM to partition and provision customers
- Describe and demonstrate how to add and synchronize the HCM-F from UCDM
- Describe and demonstrate how to create and manage the Provider on UCDM
- Describe and demonstrate how to create and manage a reseller and customer on the UC devices
- Describe the provisioning of dedicated and multitenanted UCM, IM&P, and Cisco Unity applications as well as provisioning Cisco WebEx cloud services
- Describe and demonstrate how to create a network device list in UCDM
- Describe how internal calls are routed and the types of dial plans preconfigured in UCDM
- Describe how external calls are classified and normalized before class of service (CoS) is applied
- Describe how CoS mechanisms are applied
- Describe how calls are routed
- Describe and configure numbering plans
- Describe and configure voice mail services
- Describe and configure entitlement for a specific customer requirement
- Add users and manage subscriber services, lines and devices
- Access and operate the self-service portal
- Describe the relationship between a user and a role, and the component parts of a role including access control profiles, menu layouts, landing pages, themes, HCS components, hierarchy types, and role type
- Describe how to customize access control profiles, menu layouts, landing pages and themes
- Explain the types of users in UCDM
- Describe the options for creating users in UCDM
- Describe the options for authenticating users in UCDM
- Describe how single sign on (SSO) works and how it is configured in UCDM
- Bulk load data from HCS Intelligent Loader (HIL)
- Describe how to bulk load data directly in UCDM
- Delete hierarchy and describe the consequences of a cascade delete on an HCS implementation
Outline
The course contains these components:
- HCS Architecture and Models
- Cisco UCDM Initial Configuration
- Lab: Preparing Cisco UCM
- Lab: HCM-F and Provider Configuration
- Lab: Resellers and Customers
- Provisioning UC Devices
- Lab: Devices
- Dial Plans
- Lab: Customer and Site Dial Plans
- Subscriber Management
- Lab: Class of Service
- Lab: Call Routing
- Lab: Number Assignment
- Lab: Voice Mail
- Lab: Entitlement
- Lab: Subscriber Management
- Customization
- Lab: Customization
- User Management
- Lab: LDAP
- Bulk Loading and Deleting
- Lab: Bulk Upload
- Lab: Cascade Delete
- Lab: Case Study
Prerequisite Knowledge
The knowledge and skills that a learner should possess before attending this course are as follows:
- Knowledge that can be gained by attending the Cisco Unified Communications Manager Foundation (UCMF) course
- Knowledge that can be gained by attending the Implementing Cisco Unified Communications Manager, Parts 1 and 2 (CIPT1 and CIPT2) courses
- Knowledge that can be gained by attending the Configuring the Cisco Nexus Data Center (CCNDC) course