Description

The Deploying Cisco Unified Intelligence Center (DUIC) v.1.0 is a 3-day instructor-led course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.

Objectives

Upon completing this course, students will be able to meet these objectives:
  • Provide a comprehensive overview of Cisco Unified Intelligence Center.
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports.
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements.

Outline

The course contains these components:
Module 1: Cisco Unified Intelligence Center Overview.
Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security.
Module 3: Cisco Unified Intelligence Center Reports.
Module 4: Cisco Unified Intelligence Center Custom Reporting.

Prerequisite Knowledge

The following skills and knowledge are recommended:
  • A working knowledge of Unified Contact Center Enterprise is desired.
  • A working knowledge of contact center operations is desirable.