Deploying Cisco Unified Intelligence Center (DUIC)
Description
Duration: 3 days
Version: 1.1
Continuing Education credits: 24 points
Schedule of CLC-eligible Courses: here
The Deploying Cisco Unified Intelligence Center (DUIC) is an instructor-led or virtual instructor-led course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.
Version: 1.1
Continuing Education credits: 24 points
Schedule of CLC-eligible Courses: here
The Deploying Cisco Unified Intelligence Center (DUIC) is an instructor-led or virtual instructor-led course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, present a consistent user interface and a common tool to access the varied data across multiple Cisco product families.
Training Availability and Pricing
Date
Lang.
Location
Price
Date: /
Language: /
Location: /
3100 $
Objectives
Upon completing this course, students will be able to meet these objectives:
- Provide a comprehensive overview of Cisco Unified Intelligence Center.
- Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution.
- Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports.
- Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements.
Outline
The course contains these components:
Module 1: Cisco Unified Intelligence Center Overview.
Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security.
Module 3: Cisco Unified Intelligence Center Reports.
Module 4: Cisco Unified Intelligence Center Custom Reporting.
Module 1: Cisco Unified Intelligence Center Overview.
Module 2: Cisco Unified Intelligence Center Installation, Administration, and Security.
Module 3: Cisco Unified Intelligence Center Reports.
Module 4: Cisco Unified Intelligence Center Custom Reporting.
Prerequisite Knowledge
The following skills and knowledge are recommended:
Who should attend:
- A working knowledge of Unified Contact Center Enterprise is desired.
- A working knowledge of contact center operations is desirable.
Who should attend:
- Channel Partner / Reseller
- Customer
- Employee