Description

The Cisco Prime Service Catalog Intermediate Training (PSCI) v1.0 is a 4-day instructor-led, lab-based course that introduces learners to the advanced service concepts in the Cisco Prime Service Catalog. Learners learn about active form components, data retrieval rules, wizard-style and grid-based service forms, internal, external, and person-based task configuration, advanced service item concepts, and service lifecycle.

Cisco Prime Service Catalog is a self-service portal that one can use to order and manage any type of IT service, from the data center to the desktop. With the service catalog software, IT can standardize and consolidate a wide array of services and give end users a self-service shopping experience. The catalog also standardizes, unifies, and automates delivery processes for data center and workplace services.

The course is available only as a private group training (up to 12 people).

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:
  • Describe advanced service design concepts
  • Describe active form components and data retrieval rules (browser-side, server-side and RESTful)
  • Use wizard-style and grid-based service forms
  • Configure internal, external, and person-based tasks
  • Describe advanced service-item concepts and the service lifecycle
  • Describe release management, site administration, and catalog deployment
  • Perform administration and troubleshooting tasks

Outline

The course contains these components:
  • Advanced Service Design Concepts Using Service Items and Standards
    • Lab: Service Design Using Service Items and Standards
    • Lab: Configure Delivery Plan Using Manual Intervention Tasks and Service Item Tasks
  • Wizard-Style Forms, Grid Dictionaries, and Advanced Service Design Concepts
    • Lab: Service Design Using Wizard-Based Forms
    • Lab: Service Design Using Grid Dictionaries
    • Lab: Advanced Service Design Using RESTful Web Service DRR and JavaScript
  • Designing Portal Pages
    • Lab: Portal Page Design Using Core, Custom Content, HTML and JavaScript Portlets
  • Localization
    • Lab: Localization
  • Release Management, Catalog Deployer, System Administration, and System Troubleshooting
    • Lab: Release Management and Catalog Deployer

Prerequisite Knowledge

The knowledge and skills that a learner should possess before attending this course are as follows: