Description

The Cisco Prime Service Catalog Foundation Training (PSCF) v1.0 is a 3-day instructor-led, lab-based course that introduces learners to the Cisco Prime Service Catalog architecture and features, as well as the Cisco Prime Service Catalog foundation and service request life cycle. Learners learn how to configure service items, workflows, and orderable services, as well as how to understand the integration scenarios and administration basics.

The course is available only as a private group training (up to 12 people).

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:
  • Describe Cisco Prime Service Catalog architecture and features
  • Describe Cisco Prime Service Catalog foundation and service request lifecycle
  • Configure service forms, active form components, and rules
  • Configure service items, service item lifecycle, and standards
  • Configure workflows (delivery plan) and orderable services
  • Describe integration scenarios and administration basics

Outline

The course contains these components:
  • Introduction to Cisco Prime Service Catalog
  • Configuring the Service Catalog
    • Lab: Creating Users, Queues, Units Using Organization Designer
    • Lab: Creating Categories and Keywords
  • Configuring Service Forms, Authorizations, and Permissions
    • Lab: Basic Service Design Configuration and Permissions
    • Lab: Configure Authorization Tasks, Delivery Tasks and Check List
  • Configuring the Delivery Plan
    • Lab: Ordering and Task Management
  • Ratings and Reviews, Service Facets, and Customization
    • Lab: Service Rating and Reviews
  • Additional Service Catalog Features

Prerequisite Knowledge

The knowledge and skills that a learner should possess before attending this course are as follows:
  • General IT service management concepts and business processes
  • Integrations and workflows