The Cisco Prime Collaboration Provisioning (PCP) v11.0 is 2-day instructor-led or virtual instructor-led course teaches students how to effectively use the Cisco PCP application.
The focus of this course is to have students configure and use the Cisco PCP application to learn how to provision Cisco Unified Communications initial deployments, as well as to provide ongoing operational provisioning and activation services for individual subscriber changes.
This course combines lecture materials and hands-on labs throughout to make sure that you are able to successfully configure the Cisco PCP to meet their Unified Communications requirements using business abstractions such as domains, service areas, subscriber roles, and policies. Once the design is complete, the student will use the Cisco PCP application to manage subscribers, order products and services for subscribers, provision the Cisco Unified Communications infrastructure devices, track phone and directory numbers in an inventory, implement business abstractions for workflow processes that might require approving orders for delegation, and configure provisioning attributes that are applied to the services on an order during activation.

The price in Cisco Learning Credits (CLC) for the PCP course is 24 CLCs per person.


  • Describe what is meant by the term unified communications and describe the management space and the Cisco suite of products for managing Cisco Unified Communications
  • Discuss the associated network management needs and challenges
  • Effectively use Cisco PCP to:
    • Auto configure a unified communications environment by domains and service areas
    • Push infrastructure configurations out to new networks
    • Load subscriber data or migrate existing subscriber data
    • Administer individual adds, updates, or deletes through a single interface and synchronize it across the unified communications environment
    • Roll out new subscribers and services automatically on existing unified communications networks
  • Use these products to properly provision Cisco Unified Communications networks, consisting of Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity, Cisco Unity Express, and Cisco Unity Connection


Module 1: Introduction
  • Overview of Unified Communications
  • Provisioning Unified Communications
  • Cisco Prime Collaboration Overview

Module 2: Using Cisco Unified Provisioning Manager
  • Getting Started
  • Setup and Deployment
  • Order Subscriber Services
  • Policy Management
  • Inventory Management
  • Provisioning the Network
  • Other Miscellaneous Topics

Prerequisite Knowledge

  • Basic web browser usability knowledge
  • TCP/IP networking experience
  • Basic Cisco router and switch configuration experience
  • Basic IP telephony network administration skills
  • Familiarity with the implementation and administration of the following applications:
    • Cisco Unified Communications Manager
    • Cisco Unified Communications Manager Express
    • Cisco Unity
    • Cisco Unity Express
    • Cisco Unity Connection