The Cisco Prime Collaboration Assurance (PCA) v11.1 is a 2-day instructor-led or virtual instructor-led course teaches students how to effectively use the Cisco Prime Collaboration product, Assurance, and Cisco 1040 Sensors to manage Cisco Unified Communications.
The Cisco Prime Collaboration Assurance provides contextual diagnostic tools to facilitate trouble isolation and troubleshooting. It provides alerts and reports on service quality by monitoring active call streams and completed calls.
The focus of the course is to provide knowledge about and practice with Cisco Prime Collaboration Assurance functions, such as viewing unified communications devices, connectivity, alerts, and events, running diagnostic tests, and monitoring applications, devices, and the service quality of active call streams and completed calls.
This course combines lecture materials and hands-on labs throughout to make sure that you are able to successfully configure the Cisco Prime Collaboration Assurance.

The price in Cisco Learning Credits (CLC) for the PCA course is 24 CLCs per person.


  • Describe what is meant by the term unified communications
  • Discuss the network management needs and challenges of unified communications
  • Describe the Cisco products for managing the Cisco Unified Communication systems
  • Understand the various service quality metrics and terminology for unified communications
  • Effectively use Cisco Prime Collaboration Assurance to:
    • Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments
    • View IP phones, devices, and logical and physical connectivity
    • View alerts and events on the managed devices and run diagnostic procedures
    • View service quality alerts and run diagnostic procedures
    • Run diagnostic tests and reports on applications, network devices, and phones
    • Automatically notify personnel of alerts and events
    • Evaluate deployments and service provisioning with batch testing
  • Effectively use Cisco Prime Collaboration Assurance to:
    • Manage and configure Cisco 1040 Sensors
    • Collect and analyze voice-quality measurements through a combination of CDR records, Cisco Voice Transmission Quality (CVTQ) metrics from Cisco IP phones, Cisco 1040 Sensors, and Network Analysis Modules version 4.0 and above
    • Alert network support personnel to poor service quality conditions


Module 1: Introduction to Cisco Prime Collaboration Assurance
  • What Is Unified Communications?
  • Managing Unified Communications
  • Cisco Prime Collaboration Overview

Module 2: Assuring Serviceability using Cisco Prime Collaboration Assurance
  • Getting Started
  • Device Management
  • Fault Management and Monitoring
  • Diagnostic Tests
  • Reports
  • Notification Services
  • Fine-Tuning of Polling and Threshold Settings

Module 3: Assuring Call Quality using Cisco Prime Collaboration Assurance
  • Overview
  • Getting Started
  • Reports

Prerequisite Knowledge

  • Understanding of network management concepts (SNMP, MIBs, and so on)
  • Internet web browser usability knowledge
  • TCP/IP networking Basic Cisco router and switch configuration (including SPAN ports and IP SLAs)
  • Basic understanding of Cisco Unified Communications architecture
  • Basic Cisco Unified Communications Manager administration