Description

In this exciting and dynamic online training course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Upon completing this online training course, you’ll be well positioned to successfully complete the associated ITIL certification exam required for entry into the future ITIL intermediate-level training courses.

This ITIL course will cover five core disciplines: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
ITIL is a registered trade mark of AXELOS Limited. Our ITIL courses are delivered in partnership with Logical Operations and Quint Wellington Redwood, ATO.

This online training course maps directly to and is the preferred choice for hands-on preparation for exam ITILF

Course Demo

 
Price:

Price on request

Objectives

After finishing this course, you will understand:
  • Key concepts of ITIL
  • Important principles for improving IT operations
  • Vital processes and functions
  • Practical guidance for applying ITIL to everyday IT situations
  • How to align with business, control costs, and improve IT service quality
  • Strategies to balance IT resources

Outline

The course contains the following components:
  • Service Management Defined
    • IT services and what they really do
    • How IT services deliver value to customers
    • Value and importance of IT service management
  • ITIL Introduction
    • Good practices
    • Ease ITIL adoption
    • ITIL qualification scheme, bodies, and certifications
  • Service Strategy
    • Design, develop, and implement service management
    • Service management as a strategic asset
    • Setting objectives and expectations
    • Identify and select prioritization opportunities
  • Service Design
    • Design and develop services
    • Develop processes
    • Design principles and methods
    • Convert strategy into services
  • Service Transition
    • Develop and improve capabilities
    • Improved methods for transitioning new and changed services into operation
    • Manage the complexity related to changes
    • Prevent undesired results while enabling innovation
  • Service Operation
    • Effectively and efficiently deliver support services
    • Ensure value to customer and service provider
    • Maintain stability while allowing for change
    • Organize to improve IT support to customers
  • Continual Service Improvement
    • Create and maintain value for customers
    • Importance of better design, introduction, and operation of services
    • Improving service quality, business continuity, and IT efficiency
    • Link improvement efforts to strategy, design, and transition

Prerequisite Knowledge

Familiarity with IT terminology and IT-related work experience is recommended.
Price:

Price on request