Description

The Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a 5-day instructor-led course that introduces the learners to the throubleshooting of the Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

CTCOLLAB is one of the recommended courses for the Cisco Certified Network Professional (CCNP) Collaboration career certification.

This course outline will be updated further once the CTCOLLAB course has been fully released by Cisco.

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:
  • Describe a systematic methodology to troubleshoot issues in Cisco collaboration deployments
  • Troubleshoot issues that relate to Cisco Unified Communications Manager
  • Troubleshoot issues that relate to Cisco VCS
  • Troubleshoot call setup issues
  • Troubleshoot ILS and GDPR issues
  • Troubleshoot Cisco Unified Communications Manager mobility features
  • Troubleshoot issues that relate to Cisco TelePresence Management Suite
  • Troubleshoot media resource and voice quality issues

Outline

The course contains these components:
  • Introduction to Troubleshooting Cisco Collaboration Systems Solutions
    • Identifying Cisco Collaboration Deployments
    • Using Troubleshooting Methodology
    • Using Troubleshooting and Monitoring Tools
  • Cisco Unified Communications Manager Troubleshooting
    • Troubleshooting Common Gateway and Endpoint Registration Issues
    • Guided Lab: Troubleshooting Gateway and Endpoint Registration Issues
    • Troubleshooting Cisco Unified Communications Manager Availability Issues
    • Troubleshooting Database Replication Issues
    • Troubleshooting LDAP Integration Issues
    • Guided Lab: Troubleshooting LDAP Integration Issues
  • Cisco VCS Troubleshooting
    • Troubleshooting Endpoint Registration Issues
    • Guided Lab: Troubleshooting Endpoint Registration Issues
    • Troubleshooting Cisco VCS Control and Cisco VCS Expressway Availability Issues
    • Troubleshooting Database Replication Issues
    • Troubleshooting LDAP Integration Issues
    • Guided Lab: Troubleshooting LDAP Integration Issues
  • Call Setup Issues
    • Describing Call Setup Issues and Causes
    • Troubleshooting On-Net Single-Site Calling Issues
    • Guided Lab: Troubleshooting On-Net Single-Site Calling Issues
    • Troubleshooting On-Net Multisite Calling Issues
    • Guided Lab: Troubleshooting On-Net Multisite Calling Issues
    • Troubleshooting Off-Net Calling Issues
    • Guided Lab: Troubleshooting Off-Net Calling Issues
  • ILS and GDPR Issues
    • Troubleshooting ILS and GDPR
    • Guided Lab: Troubleshooting ILS and GPDR
  • Cisco Unified Communications Manager Mobility Issues
    • Troubleshooting Device Mobility Issues
    • Guided Lab: Troubleshooting Device Mobility Issues
    • Troubleshooting Cisco Extension Mobility Issues
    • Guided Lab: Troubleshooting Extension Mobility Issues
    • Troubleshooting Cisco Unified Mobility Issues
    • Guided Lab: Troubleshooting Cisco Unified Mobility Issues
  • Cisco TelePresence Management Suite Issues
    • Troubleshooting Cisco TMS Issues
    • Guided Lab: Troubleshooting Cisco TMS Issues
  • Voice Quality and Media Resources Issues
    • Troubleshooting MTP Issues
    • Guided Lab: Troubleshoot Transcoder Issues
    • Troubleshooting Transcoder Issues
    • Troubleshooting Audio and Video Conferencing Issues
    • Guided Lab: Troubleshooting Issues with Audio and Video Conferences
    • Troubleshooting Audio and Video Quality Issues

Prerequisite Knowledge

The knowledge and skills that a learner should possess before attending this course are as follows:
  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Associated certifications