Description

The Implementing Cisco Collaboration Devices (CICD) v1.0 is a 5-day instructor-led course that introduces the learners to maintenance and operation of a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications.

This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.

This course is designed to help students prepare for the CCNA Collaboration certification, an associate level certification specializing in the Cisco Unified Communications field.

This course is an updated version of the Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.1 course. The purpose of this update is to include Cisco Unified Communications Manager Release 10.0 and some introductory level information on video into the course.

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Date
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Location
Price chage currency
Date: from 21.8.2017 to 25.8.2017
Language: English
Location: Europe/Africa
2300 $ Book now
Date: from 8.1.2018 to 12.1.2018
Language: English
Location: Europe/Africa
2300 $ Book now

Objectives

Upon completing this course, the learner will be able to meet these overall objectives:
  • Describe the components of a Cisco Unified Communications solution and identify call signalling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communication Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Outline

The course contains these components:
  • Cisco Unified Communications Solutions
    • Understanding the Components of Cisco Unified Communications Solutions
    • Understanding the Characteristics of Cisco Unified Communications Solutions
  • Administrator and End-User Interfaces
    • Understanding Administrator Interfaces
    • Lab: Explore Administrator Interfaces
    • Understanding End-User Interfaces
    • Lab: Explore End-User Interfaces
  • Call Flows in Cisco Call Control Platforms
    • Understanding Call Flows and Call Legs
    • Understanding the Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
    • Lab: Explore Call Flows in Cisco Unified Communications Manager
    • Understanding Configuration Components That Impact Call Flows in Cisco Unified Communications Manager Express
    • Lab: Explore Call Flows in Cisco Unified Communications Manager Express
  • Endpoint and End-User Administration
    • Understanding End-User Characteristics and Configuration Requirements
    • Understanding End-User Implementation Options
    • Lab: Implement End Users
    • Understanding Endpoint Characteristics and Configuration Requirements
    • Understanding Endpoint Implementation Options
    • Lab: Implement Endpoints
  • End User Telephony and Mobility Features
    • Understanding Telephony Features
    • Enabling Telephony Features
    • Lab: Enable Telephony Features
    • Understanding Mobility Features
    • Enabling Mobility Features
    • Lab: Enable Mobility Features
  • Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
    • Understanding Cisco Unity Connection
    • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
    • Understanding End User and Voice Mailbox Implementation Options
    • Lab: Implement End Users and Voice Mailboxes
    • Understanding Cisco Unified Communications Manager IM and Presence Service
    • Enabling Cisco Unified Communications Manager IM and Presence Service
    • Lab: Enable Cisco Unified Communications Manager IM and Presence Service
  • Cisco Unified Communications Solutions Maintenance
    • Providing End-User Support
    • Lab: Provide End-User Support
    • Understanding Cisco Unified Communications Manager Reports
    • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
    • Lab: Generate Cisco Unified Communications Manager CAR Tool Reports
    • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
    • Lab: Monitor the System with Cisco Unified RTMT
    • Monitoring Voicemail in Cisco Unity Connection
    • Understanding the Disaster Recovery System
    • (Optional) Lab: Back Up Cisco Unified Communications Manager

Prerequisite Knowledge

The knowledge and skills that a learner should possess before attending this course are as follows:
  • Working knowledge of converged voice and data networks
  • Basic knowledge of Cisco IOS gateways
  • Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection

Associated certifications